14 days, full refund, no questions.

Free pilot, today

The Service is currently in a free pilot for the early cohort. There is nothing to refund, because there is nothing to pay. This section will matter once paid plans go live.

When paid plans are live

If you pay for a subscription and want your money back, write to hello@14routes.com within 14 calendar days of the payment. We will refund the full amount paid for the current billing cycle. No reason needed, no questions asked.

That is the policy. We genuinely want feedback — what didn't work, what made you bounce — but refunds are not contingent on it.

How the refund happens

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  We confirm the refund within 1 business day of your email.
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  The refund is processed via Razorpay back to the original payment method (UPI, card, net banking).
• ●
  The money typically lands in your account in 5–10 business days, depending on your bank and the payment method.
• ●
  Your subscription cancels at the same time; you stop being charged.

After 14 days

Beyond the 14-day window, paid subscriptions are non-refundable. You can still cancel at any time — cancellation stops the next renewal and your access continues until the end of the current paid period.

Cancellation (any time)

You can cancel your subscription from inside the app, in Settings → Billing. Cancellation takes effect at the end of the current billing cycle. You keep access — and your data — until that date. After that, the access stops; your data is retained per the Privacy Policy.

Failed payments

If a recurring charge fails (UPI mandate revoked, expired card, insufficient funds), we will retry a few times over the next 5 days and email you. If it still fails, your subscription pauses; you can resume by adding a working payment method. We do not pursue debt collection.

Disputes

For any concern about a charge or refund, email hello@14routes.com first — we resolve almost everything that way and almost always in your favour. The full disputes process is in the Terms of Service.